FAQs

Q1. How can I be sure the items you are selling are genuine?

Perfume Price has been established since 2013 and our Directors have over 10 years experience within the fragrance sector. We deal with two of the largest licensed distribuors in Europe who are stockists for all the designers we feature and can categorically guarantee that every item sold on our website is authentic. When you shop at Perfume Price, you can shop with confidence.

Q2. How can I contact you?

Our Customer Care Team are available Monday to Friday 9am - 5pm by email customerservices@perfumeprice.co.uk. Alternatively write to our Head Office, address is Perfume Price, UNIT 1N, Westpark, Wellington, Somerset TA21 9AD.

Q3. Do I need an account to place an order?

Although you can place orders without opening an account, if you register with us you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders.  Click here to open a personal Perfume Price Account.

Q4. How can I track my order?

Please sign into your Perfume Price account where you will find the tracking number and courier details for your order consignment.  Click here to sign into your personal Perfume Price Account.

Q5. Can I change the delivery address after placing an order?

For security reasons we are unable to update delivery addresses once an order has been placed. In this instance, please request that the original order is cancelled and a replacement order can then be made.

Q6. How soon will I receive my order?

We strive to ensure 99% of all orders placed before 1pm Monday-Friday will normally be despatched the same day subject to credit and security clearance. Orders received after 1pm, at weekends or public holidays, will be sent on the next working day. All items are in stock and ready to ship. During peak periods there may be a delay shipping orders with free shipping but your order will be despatched within 24hrs. For full shipping information please see our delivery section

Q7. How much is shipping & how secure is it?

Standard shipping to within the UK & Northern Ireland is free through Royal Mail. Please note that all deliveries will require a signature upon receipt. For full UK shipping Express services please see our delivery section

Q8. Can you deliver to an alternative address?

For our customer’s convenience we do deliver orders to an alternative delivery address but occasionally Perfume Price may request proof of identity/address or may only be able to ship orders to the billing address. If this is required we are unable to dispatch the order (or hold the goods) until the ID has been received.  Please note that any identification checks are designed to protect the security of your credit/debit cards.

Safe Place : if you request to leave your parcel to be left in a 'safe place', Perfume Price or our partner courier are unable to accept responsibility for lost packages.

Q9. Can I order by telephone?

Yes you can. Simply ring our Customer Service Line +44 (0)1823 660886 between 9.00am & 5.00pm Monday to Friday and we can process your credit/debit card transaction over the telephone. Please note that we can only accept telephone orders if we are delivering goods to the cardholder billing address.

Q10. What if my purchase is unsuitable?

If you are not 100% satisfied with your order for any reason you can simply exchange the item or alternatively have your money refunded. Please see our returns page for full terms and conditions.

Q11. Can I pay in another currency?

The Perfume Price website prices are listed in GBP (Great British Pounds). At this time we cannot accept payment in any other currency.

Q12. Is it safe to order from your website?

Yes. We use Braintree Secure Site with EV SSL certificate encryption to protect your card and personal details. Perfume Price do not hold any credit card information within our computer system.

Q13. How do I create a Wish List?

To create a wish list you need to be registered and signed into your Perfume Price personal account. To add an item to your Wish List, just click ‘Add to Wish List’ on the product page and details will be stored within your Account Wish List area.

You can share your wish list with other people or add items from Wish List to your basket.

Q14. I purchased an item which has now been reduced in the sale, can I have the difference refunded?

Although we understand that this can be frustrating, we are unable to refund the difference in price if an item has been reduced in the sale. You may, of course, return the item for a refund and re-purchase at the lower price but please be aware that our reduced items do sell out very quickly and your size may no longer be available for purchase.

Q15. Do you price match?

We will be surprised if you manage to find a product at a lower price but if you do find an item cheaper, we will be more than pleased to price match (See full Terms and Conditions here).

Q16. I need some help with…

Simply write to our dedicated Customer Service team between 9.00am & 5.00pm Monday to Friday and speak to one of our Customer Advisors. Alternatively e-mail us on perfumeprice.co.uk. We strive to answer all questions within 12 hours of receiving your email.