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FAQs

Q1. How can I be sure the items you are selling are genuine?

Perfume Price has been established since 2013 and our Directors have over 10 years experience within the fragrance sector. We deal with two of the largest licensed distributors in Europe who are stockists for all the designers we feature and can categorically guarantee that every item sold on our website is authentic. When you shop at Perfume Price, you can shop with confidence.

Q2. How can I contact you?

Our Customer Care Team are available Monday to Friday 9am - 5pm by email customerservices@perfumeprice.co.uk. Alternatively write to our Head Office, address is Perfume Price, UNIT 1N, Westpark, Wellington, Somerset TA21 9AD.

Q3. Do I need an account to place an order?

Although you can place orders without opening an account, if you register with us you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders. Click here to open a personal Perfume Price Account.

Q4. How can I track my order?

Once your order has shipped you will receive a shipment email with your tracking number. Simply click on it and it will take you to the Royal Mail track and trace website where you can see the progress of your shipment. Please note, for Tracked 48 orders tracking does not show on the track and trace website for approximately 24hrs.

Q5. Can I change the delivery address after placing an order?

For security reasons we are unable to update delivery addresses once an order has been placed. In this instance, please request that the original order is cancelled and a replacement order can then be made.

Q6. How soon will I receive my order?

We strive to ensure 99% of all orders placed before 1pm Monday-Friday will normally be despatched the same day subject to credit and security clearance. Orders received after 1pm, at weekends or public holidays, will be sent on the next working day. All items are in stock and ready to ship. During peak periods there may be a delay shipping orders with free shipping but your order will be despatched within 24hrs. For full shipping information please see our delivery section

Q7. How much is shipping & how secure is it?

Standard shipping within the UK & Northern Ireland is free through Royal Mail. They have one of the highest delivery rates from what we have experienced with all of the carriers within the UK and your items are insured from our end should there be any issues. For full UK shipping Express services please see our delivery section

Q8. Can you deliver to an alternative address?

For our customer’s convenience we do deliver orders to an alternative delivery address but occasionally Perfume Price may request proof of identity/address or may only be able to ship orders to the billing address. If this is required we are unable to dispatch the order (or hold the goods) until the ID has been received.  Please note that any identification checks are designed to protect the security of your credit/debit cards.

Safe Place : if you request to leave your parcel to be left in a 'safe place', Perfume Price or our partner courier are unable to accept responsibility for lost packages.

Q9. Can I order by telephone?

At this time we are unable to take orders over the phone.

Q10. What if my purchase is unsuitable?

If you are not 100% satisfied with your order for any reason you can simply exchange the item or alternatively have your money refunded. Please see our returns page for full terms and conditions.

Q11. Can I pay in another currency?

The Perfume Price website prices are listed in GBP (Great British Pounds). At this time we cannot accept payment in any other currency.

Q12. Is it safe to order from your website?

Yes. We use Braintree's Secure Site with EV SSL certificate encryption to protect your card and personal details. Perfume Price do not hold any credit card information within our computer systems or servers whatsoever.

Q13. How do I create a Wish List?

To create a wish list you need to be registered and signed into your Perfume Price personal account. To add an item to your Wish List, just click ‘Add to Wish List’ on the product page and details will be stored within your Account Wish List area.

You can share your wish list with other people or add items from Wish List to your basket.

Q14. I purchased an item which has now been reduced in the sale, can I have the difference refunded?

Although we understand that this can be frustrating, we are unable to refund the difference in price if an item has been reduced in the sale. You may, of course, return the item for a refund and re-purchase at the lower price but please be aware that our reduced items do sell out very quickly.

Q15. Are your items sealed and in their original packaging?

All of our items are in their original packaging. There are only a few items available without a cellophane seal. This is because the manufacturer has chosen to produce the item like this. If you have any queries you would be able to check this and compare the item at any high street store.).

Q16. I need some help with…

Simply write to our dedicated Customer Service team between 9.00am & 5.00pm Monday to Friday and speak to one of our Customer Advisors. Alternatively click on the WhatsApp logo and write us. We strive to answer all questions within 12 hours of receiving your email.

Q17. Do you offer a discount for first time buyers?

Unfortunately we do not currently offer any discounts for first time buyers at this time. We simply prefer to offer our best prices to all regardless of whether you are a new customer or not. However, sign up for our newsletter as we do run seasonal discount codes which are emailed out when available.

Q18. I’ve reached out to you but I haven’t received a response?

Our customer service team are available to respond to your queries between 8am-5pm Monday to Friday. We do not let any questions go unanswered, and if you haven’t received a response from us it may be helpful to check your spam/junk folder.

Q19. In order to reduce waste and paper usage we do not include invoices in our parcels. If you would like a VAT invoice for your order please feel free to reach out to our customer service team. We will make sure you receive this via email within 24 working hours of contacting us.

Q20. I’ve ordered several items but it looks like only part of my order has been dispatched?

In order to comply with the policies for sending fragrances we may have to split your order into several parcels. This can mean that some items from your order are packed earlier than others, but there is no need to worry, all of your items will be dispatched from our warehouse on the same day.